Privacy Policy
At AI Homework Helper, your privacy matters. This policy explains what data we collect, how we use it, and the choices you have — written in plain language, not legal jargon.
Contents
Who We Are
AI Homework Helper is operated by New Black Studios, an Australian digital studio based in Australia. Our website is located at newblackstudios.com.au.
New Black Studios is the data controller responsible for the personal information collected through the AI Homework Helper service. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We collect only the information necessary to provide and improve our service. This includes:
| Type | Examples | How Collected |
|---|---|---|
| Account Information | Name, email address, password | When you register or sign in |
| Usage Data | Questions submitted, subjects used, session duration | Automatically as you use the Service |
| Device & Technical Data | IP address, browser type, operating system | Automatically via logs and cookies |
| Uploaded Content | Images or text of homework questions | When you submit a question |
| Payment Information | Billing name, card details (last 4 digits only) | When you subscribe to a paid plan |
How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the AI Homework Helper service
- Personalise your learning experience and remember your preferences
- Process payments and manage your account or subscription
- Send important service notifications, updates, and security alerts
- Respond to your support queries and feedback
- Monitor and analyse usage patterns to improve our AI and platform
- Comply with legal obligations and enforce our Terms and Conditions
We will only use your information for the purposes described in this policy. We do not sell your personal information to third parties.
Cookies & Tracking
We use cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device. We use:
- Essential Cookies: Required for the Service to function (e.g. keeping you logged in)
- Analytics Cookies: Help us understand how users interact with our platform so we can improve it
- Preference Cookies: Remember your settings and personalisation choices
You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the Service.
Data Storage & Security
Your data is stored on secure servers. We implement a range of security measures to protect your personal information, including:
- Encrypted data transmission using SSL/TLS
- Secure, access-controlled server environments
- Regular security reviews and vulnerability assessments
- Strict internal access controls — only authorised personnel can access user data
While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time.
Some data may be retained for a limited period after account deletion for legal, regulatory, or fraud prevention purposes, after which it will be securely deleted.
Children's Privacy
AI Homework Helper is designed to assist students, including those under the age of 18. We take the privacy of younger users seriously.
We do not knowingly collect personal information from children under the age of 13 without verified parental consent. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.
Your Rights
Under Australian privacy law and other applicable regulations, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Ask us to correct inaccurate or incomplete information.
Request deletion of your personal data and account.
Object to certain types of data processing activities.
Request a copy of your data in a portable format.
Unsubscribe from marketing communications at any time.
To exercise any of these rights, please contact us using the details at the bottom of this page. We will respond to your request within 30 days.
Third-Party Links
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will update the "Last updated" date at the top of this page when we do.
We encourage you to review this policy periodically. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us. We take all privacy enquiries seriously and aim to respond promptly.
Privacy Questions?
Our team at New Black Studios is here to help with any privacy concerns or data requests you may have.
Get in Touch →